Our Promise: Auto Jirani is committed to protecting your data. This notice explains how we handle your personal information in simple terms.
What Data Do We Collect?
We collect only what we need to connect you with a nearby technician:
- Your name and contact details - so the technician knows who needs help.
- Your location - so the technician knows where to find you (only shared during an active request).
- Your vehicle details - so the right technician with the right equipment is sent.
- Identity documents - (for technicians only) to verify qualifications. These are encrypted and not publicly visible.
- Job history - to improve our service and resolve disputes.
How Is Your Data Protected?
- All communication between your phone and our servers is encrypted (SSL/TLS).
- Passwords are hashed and salted - we never store them in plain text.
- Identity documents are encrypted at rest on secure servers.
- Only authorized personnel can access user data.
- Your location is only shared during an active job - not in the background.
What About Vulnerable People?
We take extra care for users who may be in vulnerable situations. Here's what we do:
- You control your location: You can type your location manually instead of using GPS tracking.
- SOS is your choice: Emergency contacts are only notified when you trigger the SOS button.
- Your identity is private: Driver identity documents are not required for using the app. Technician identity documents are verified by us but never shown publicly.
- You can delete everything: Contact us at any time to request full deletion of your account and all associated data.
- No data selling: We never sell your personal information to third parties.
What Rights Do You Have?
- Access: Ask us what data we hold about you.
- Correct: Update your information at any time through the app.
- Delete: Request full deletion of your data - we will comply within 30 days.
- Object: Tell us if you don't want your data used for certain purposes.
Who Can See Your Information?
- When you request help: The assigned technician can see your name, location, and car details.
- When you accept a job (technician): The requesting driver can see your name, photo, rating, and contact.
- Emergency contacts: Only if you trigger SOS.
- No one else: We do not share your data with advertisers, marketers, or other third parties.
How Long Is Data Kept?
We keep your information for as long as you have an active account. If you delete your account, your data is permanently removed within 90 days.
Questions or Concerns?
If you have any questions about your data or privacy, please reach out to us:
support@autojirani.co.tz
+255 782 001 469
Dar es Salaam, Tanzania
Ahadi Yetu: Auto Jirani imejitolea kulinda data yako. Taarifa hii inaeleza kwa njia rahisi jinsi tunavyoshughulikia taarifa zako za kibinafsi.
Tunakusanya Data Gani?
Tunakusanya kile tunachohitaji tu kukuunganisha na fundi wa karibu:
- Jina lako na maelezo ya mawasiliano - ili fundi ajue nani anahitaji msaada.
- Eneo lako - ili fundi ajue wapi anakupata (linashirishwa wakati wa ombi la huduma pekee).
- Maelezo ya gari lako - ili fundi sahihi mwenye vifaa sahihi atumwe.
- Nyaraka za utambulisho - (kwa mafundi pekee) kuthibitisha sifa. Hizi zimesimbwa na hazionekani hadharani.
- Historia ya kazi - kuboresha huduma zetu na kutatua migogoro.
Data Yako Inalindwaje?
- Mawasiliano yote kati ya simu yako na seva zetu yamesimbwa (SSL/TLS).
- Nywila zimehifadhiwa kwa usalama - hazihifadhiwi kwa maandishi wazi.
- Nyaraka za utambulisho zimesimbwa kwenye seva salama.
- Ni wafanyakazi walioidhinishwa pekee wanaoweza kufikia data ya mtumiaji.
- Eneo lako linashirishwa wakati wa kazi inayoendelea pekee - si nyuma ya pazia.
Vipi kuhusu Watu Wanaohatarishwa?
Tunachukua tahadhari za ziada kwa watumiaji ambao wanaweza kuwa katika hali tete. Hivi ndivyo tunavyofanya:
- Unadhibiti eneo lako: Unaweza kuandika eneo lako kwa mkono badala ya kutumia GPS.
- SOS ni chaguo lako: Watu wa dharura wanaarifiwa tu wewe unapoamsha kitufe cha SOS.
- Utambulisho wako ni wa faragha: Nyaraka za utambulisho wa dereva hazihitajiki kutumia programu. Nyaraka za utambulisho wa mafundi zinathibitishwa na sisi lakini hazionyeshwi hadharani.
- Unaweza kufuta kila kitu: Wasiliana nasi wakati wowote kuomba kufutwa kamili kwa akaunti yako na data zote zinazohusishwa.
- Hatuna uuzaji wa data: Kamwe hatuuza taarifa zako za kibinafsi kwa watu wengine.
Una Haki Gani?
- Kupata: Tuulize ni data gani tunayo kuhusu wewe.
- Kusahihisha: Sasisha taarifa zako wakati wowote kupitia programu.
- Kufuta: Omba kufutwa kamili kwa data yako - tutatii ndani ya siku 30.
- Kupinga: Tuambie ikiwa hutaki data yako itumike kwa madhumuni fulani.
Nani Anaweza Kuona Taarifa Zako?
- Unapoomba msaada: Fundi aliyeteuliwa anaweza kuona jina lako, eneo, na maelezo ya gari.
- Unapokubali kazi (fundi): Dereva anayeomba anaweza kuona jina lako, picha, makadirio, na mawasiliano.
- Watu wa dharura: Ikiwa tu unawasha SOS.
- Hakuna mtu mwingine: Hatushiriki data yako na watangazaji, wauzaji, au watu wengine.
Data Inahifadhiwa Kwa Muda Gani?
Tunahifadhi taarifa zako kwa muda ambao una akaunti inayofanya kazi. Ukifuta akaunti yako, data yako inaondolewa kabisa ndani ya siku 90.
Maswali au Wasiwasi?
Ikiwa una maswali yoyote kuhusu data yako au faragha, tafadhali wasiliana nasi:
support@autojirani.co.tz
+255 782 001 469
Dar es Salaam, Tanzania