Introduction
Auto Jirani ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and website.
By using Auto Jirani, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and account credentials when you register.
- Location Data: Real-time GPS location when you request or accept a job. Location is only shared during an active service request.
- Vehicle Information: Vehicle type, license plate number, and vehicle photos (for drivers).
- Identity Documents: Driving license, national ID, or other identification documents (for technicians during verification). These are encrypted and never made public.
- Profile Information: Profile photos, service categories, certifications, and ratings.
- Job Data: Service requests, job descriptions, media uploaded to jobs, and job history.
- Device Information: Device type, operating system, and unique device identifiers for notification purposes.
How We Use Your Information
We use the collected information for the following purposes:
- To connect drivers with technicians for emergency breakdown assistance.
- To facilitate job requests, assignment, and completion.
- To verify the identity and qualifications of technicians.
- To send push notifications about job status updates.
- To improve our services and user experience.
- To comply with legal obligations and enforce our Terms of Service.
How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With Technicians/Drivers: When a driver requests assistance, the assigned technician receives the driver's name, location, vehicle details, and contact information. Similarly, a driver can see the technician's name, rating, and contact once assigned.
- Emergency Contacts: If you trigger the SOS feature, your emergency contacts are notified with your location.
- Service Providers: We may share data with trusted third-party services that help us operate (e.g., cloud hosting, push notifications). These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
Data Protection Measures
We take the security of your data seriously and implement the following measures:
- Encryption: All data transmitted between our apps and servers is encrypted using industry-standard SSL/TLS protocols. Identity documents are encrypted at rest.
- Access Control: Access to user data is restricted to authorized personnel only. Passwords are hashed and salted.
- Secure Storage: Data is stored on secure servers with firewall protection and regular security audits.
- Limited Retention: We retain your data only as long as necessary to provide our services or as required by law.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the data we hold about you.
- Correction: You can update or correct your personal information through the app settings.
- Deletion: You can request deletion of your account and associated data by contacting our support team. We will comply within 30 days.
- Withdraw Consent: You may withdraw consent for data processing at any time, though this may affect our ability to provide services.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data for up to 90 days for legal compliance purposes, after which it is permanently deleted.
Special Note for Vulnerable Individuals
We understand that sharing personal information, especially location data, can be a concern for vulnerable individuals. Auto Jirani provides the following protections:
- Your location is shared only during an active service request and only with the technician assigned to help you.
- You may disable real-time location tracking and manually describe your location instead.
- Emergency contacts are only notified when you manually trigger the SOS feature.
- Identity verification documents are encrypted and never publicly visible.
- You can request account deletion and data removal at any time.
If you have specific concerns or require additional accommodations, please contact us at support@autojirani.co.tz.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
support@autojirani.co.tz
+255 782 001 469
Dar es Salaam, Tanzania
Utangulizi
Auto Jirani ("sisi", "yetu") imejitolea kulinda faragha yako. Sera hii ya Faragha inaeleza jinsi tunavyokusanya, kutumia, kufichua, na kulinda taarifa zako unapotumia programu zetu za simu na tovuti.
Kwa kutumia Auto Jirani, unakubali ukusanyaji na matumizi ya taarifa kwa mujibu wa sera hii.
Taarifa Tunazokusanya
Tunaweza kukusanya aina zifuatazo za taarifa:
- Taarifa za Kibinafsi: Jina, barua pepe, nambari ya simu, na siri za akaunti unapojisajili.
- Taarifa ya Eneo: Eneo la GPS wakati halisi unapoomba au kukubali kazi. Eneo linashirishwa wakati wa ombi la huduma pekee.
- Taarifa za Gari: Aina ya gari, nambari ya namba, na picha za gari (kwa madereva).
- Nyaraka za Utambulisho: Leseni ya udereva, kitambulisho cha taifa, au nyaraka nyingine za utambulisho (kwa mafundi wakati wa uthibitishaji). Hizi zimesimbwa na hazionekani hadharani.
- Taarifa za Wasifu: Picha za wasifu, kategoria za huduma, vyeti, na makadirio.
- Taarifa za Kazi: Maombi ya huduma, maelezo ya kazi, media iliyopakiwa kwenye kazi, na historia ya kazi.
- Taarifa za Kifaa: Aina ya kifaa, mfumo wa uendeshaji, na vitambulisho vya kifaa kwa madhumuni ya arifa.
Jinsi Tunavyotumia Taarifa Zako
Tunatumia taarifa zilizokusanywa kwa madhumuni yafuatayo:
- Kuunganisha madereva na mafundi kwa msaada wa dharura wa magari.
- Kuwezesha maombi ya kazi, ugawaji, na ukamilishaji.
- Kuthibitisha utambulisho na sifa za mafundi.
- Kutuma arifa kuhusu sasisho za hali ya kazi.
- Kuboresha huduma zetu na uzoefu wa mtumiaji.
- Kutimiza wajibu wa kisheria na kutekeleza Masharti yetu ya Huduma.
Jinsi Tunavyoshiriki Taarifa Zako
Hatuuza taarifa zako za kibinafsi. Tunaweza kushiriki taarifa zako katika hali zifuatazo pekee:
- Na Mafundi/Madereva: Dereva anapoomba msaada, fundi aliyeteuliwa anapokea jina, eneo, maelezo ya gari, na maelezo ya mawasiliano ya dereva. Vivyo hivyo, dereva anaweza kuona jina, makadirio, na mawasiliano ya fundi mara tu anapoteuliwa.
- Watu wa Dharura: Ukiamsha kipengele cha SOS, watu wako wa dharura wanaarifiwa kwa eneo lako.
- Watoa Huduma: Tunaweza kushiriki data na huduma za watu wengine wanaoaminika ambao wanatusaidia kuendesha (mfano, upangishaji wa wavuti, arifa). Watoa huduma hawa wamefungwa kimkataba kulinda data yako.
- Mahitaji ya Kisheria: Tunaweza kufichua taarifa ikitakiwa na sheria au kulinda haki zetu.
Hatua za Ulinzi wa Data
Tunachukua usalama wa data yako kwa uzito na kutekeleza hatua zifuatazo:
- Usimbaji: Data yote inayotumwa kati ya programu zetu na seva imesimbwa kwa kutumia itifaki za SSL/TLS. Nyaraka za utambulisho zimesimbwa wakati wa kupumzika.
- Udhibiti wa Ufikiaji: Ufikiaji wa data ya mtumiaji ni kwa wafanyakazi walioidhinishwa pekee. Nywila zimehifadhiwa kwa usalama.
- Uhifadhi Salama: Data huhifadhiwa kwenye seva salama zilizo na ulinzi wa firewall na ukaguzi wa mara kwa mara wa usalama.
- Uhifadhi Mdogo: Tunahifadhi data yako kwa muda unaohitajika tu kutoa huduma zetu au kama inavyotakiwa na sheria.
Haki Zako
Una haki zifuatazo kuhusu data yako ya kibinafsi:
- Kupata: Unaweza kuomba nakala ya data tunayokushikilia.
- Kusahihisha: Unaweza kusasisha au kusahihisha taarifa zako za kibinafsi kupitia mipangilio ya programu.
- Kufuta: Unaweza kuomba kufutwa kwa akaunti yako na data inayohusishwa kwa kuwasiliana na timu yetu ya usaidizi. Tutatii ndani ya siku 30.
- Kuondoa Idhini: Unaweza kuondoa idhini ya usindikaji wa data wakati wowote, ingawa hii inaweza kuathiri uwezo wetu wa kutoa huduma.
Uhifadhi wa Data
Tunahifadhi taarifa zako za kibinafsi kwa muda ambapo akaunti yako inafanya kazi au inavyohitajika kukupa huduma. Baada ya kufutwa kwa akaunti, tunaweza kuhifadhi data fulani kwa hadi siku 90 kwa madhumuni ya kufuata sheria, baada ya hapo inafutwa kabisa.
Uangalizi Maalum kwa Watu Wanaohatarishwa
Tunaelewa kuwa kushiriki taarifa za kibinafsi, hasa taarifa za eneo, kunaweza kuwa wasiwasi kwa watu wanaohatarishwa. Auto Jirani inatoa ulinzi ufuatao:
- Eneo lako linashirishwa wakati wa ombi la huduma pekee na kwa fundi aliyeteuliwa kukusaidia.
- Unaweza kuzima ufuatiliaji wa eneo la wakati halisi na kuelezea eneo lako kwa mkono badala yake.
- Watu wa dharura wanaarifiwa tu unapoamsha mwenyewe kipengele cha SOS.
- Nyaraka za uthibitishaji wa utambulisho zimesimbwa na hazionekani hadharani.
- Unaweza kuomba kufutwa kwa akaunti na kuondolewa kwa data wakati wowote.
Ikiwa una wasiwasi maalum au unahitaji msaada wa ziada, tafadhali wasiliana nasi kwa support@autojirani.co.tz.
Mabadiliko ya Sera Hii
Tunaweza kusasisha Sera hii ya Faragha mara kwa mara. Tutakujulisha mabadiliko yoyote kwa kuchapisha sera mpya kwenye ukurasa huu na kusasisha tarehe ya "Ilisasishwa mwisho". Tunakuhimiza kukagua sera hii mara kwa mara.
Wasiliana Nasi
Ikiwa una maswali yoyote kuhusu Sera hii ya Faragha au utendaji wetu wa data, tafadhali wasiliana nasi:
support@autojirani.co.tz
+255 782 001 469
Dar es Salaam, Tanzania